We'll match any competitor advertised price! We want our customers satisfied knowing they're getting the best deal possible. If you find our products elsewhere for less, we'll match or try to beat that price. Just call us at 714-408-7926 or Contact Us with the page link to the current advertised product. Items must be exact, in stock, no seconds, refurbs, defects, scratch & dents, expired or closeout items. We do not price match auction sale sites or liquidation going out of business sales. Price match must be from an authorized dealer and include any competitor shipping charges and/or applicable taxes.
We want you to be satisfied with your products, so we offer a no hassle return policy on most products. (Aquabrick, Waterbrick/Foodbrick containers/products are excluded from our return policy. See NOTE below). If you're not satisfied, you can return your product. You may return your new, unopened, unused items within 30 days of delivery for a full refund, minus any restock or shipping fees. We'll pay the return shipping costs if the return is a result of our error, or product defect (subject to our discretion), otherwise customer pays for return shipping. Please note: Prepared Planet is not responsible for lost, stolen or damaged returns. For damaged or missing items, please contact us within 7 days of item delivery. Email us a photo (.jpg format) of damaged item and keep the item and its original box for possible postal inspection or further instructions. For all other returns, please Contact Us for an approved RMA along with your name, order number and reason for return. We will respond as quickly as possible with instructions for how to return items from your order. All returns must be accompanied by original receipt from original purchaser, no third party returns accepted. Returns without an approved RMA may be refused.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
*NOTE: We do not accept any returns on Aquabrick or Waterbrick containers/products except as it relates to defective items. Since Aquabrick & WaterBrick containers/products are food grade, we are unable to re-sell them because we do not know the extent to which the product has been used or tampered with and customer safety therefore is our primary concern.
We only ship to USA and Canada at this time. Please note that there may be restrictions on some products due to weight or size, and some products cannot be shipped to PO Boxes or international destinations due to this. Free Shipping applies to domestic shipping locations within continental US and does not apply to international addresses. International addresses may require extra shipping fees. Prepared Planet is not responsible for any duties, VAT, or import taxes due on products. Customers will be contacted if extra shipping requirements are needed. Please note: we reserve the right to cancel any order if it does not meet our shipping criteria or customer cannot be reached. Some items in your order may ship from different warehouses via different carriers and arrive at different times. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We cannot guarantee the particular shipping carrier you choose, we ship according to the best possible method to your location at the time we process your order. Some shipping rates for items may be weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Most orders are shipped via UPS (ground or SurePost) USPS (priority or standard) and sometimes FedEx unless otherwise specified. Please note that UPS does not ship to PO Boxes or Military Addresses. Shipments to Alaska, Hawaii and Canada ship USPS Priority Mail and usually cost more. Non mainland residents may be billed for extra shipping charges not included in original order. Please contact customer service for a shipping quote, if you have any questions. Website orders are normally processed within 24-48 hours of order receipt. Orders placed over the weekend will be processed the following business day. Due to the nature and size of our items, your address must be able to receive shipments. If you are in a remote location, please let us know as we may need to make special arrangements for your delivery. Special arrangements may also require additional shipping fees.
Shipping Damage Damage due to shipping should be reported immediately to the carrier. Damage caused in shipping is not the responsibility of Prepared Planet.
Lost or Stolen Packages Prepared Planet is not responsible for lost or stolen packages. Tracking numbers are provided on all shipments. If your order is lost or stolen during shipping, please contact the shipping carrier immediately. This is not the fault of Prepared Planet, but we will work with you to resolve the issue with the carrier.
We accept most major credit cards. If you would like to pay with a cashiers check or money order, please make payments to:
Prepared Planet, 1950 W Corporate Way, Ste. 10480, Anaheim, CA 92801. Please make sure that you include your item descriptions, price and quantity, any applicable shipping fees, and most importantly your name, shipping address and contact information, including phone number. You can calculate your shipping fee by putting your items in the shopping cart and then click the proceed to checkout button. You can find your shipping cost in the drop down arrow. Your order ships once your check clears our bank. Please note: Your credit card will be charged in full at the time of your purchase. The ownership of ordered merchandise will only transfer following receipt of payment in full.
Attention CA, IA and WI Consumers:
In compliance with state law for CA, IA and WI, Propur water filtration products are sold and shipped to residents of these states without any health related performance claims except for aesthetics including chlorine reduction, and improvement with taste, odor and sediment.
No Unlawful or Prohibited Use / Intellectual Property
You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on this Site, is the property of Prepared Planet or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Prepared Planet content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and, in particular, you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Prepared Planet and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. Prepared Planet does not grant you any licenses, express or implied, to the intellectual property of Prepared Planet or our licensors except as expressly authorized by these Terms.