Gold or Silver Coin (please inquire)
Our normal store hours are M-F 9-4 CST (*excluding holidays). You can reach us by phone, email or snail mail. Sometimes due to high call volume your call may be forwarded to our voice mail system. During high volume activity, we attempt to return phone messages and emails within the same day. We strive to respond to each and every customer as quickly as possible. Sometimes you may experience longer call back and response times during peak demands. Please leave us a message or email us and we will attempt to respond to your request as soon as we can.
2078 Winner St.
Walled Lake, MI 48390
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For over twenty years we have been on a path of finding products that would self sustain a person for periods of time while lessening the need for dependency on conventional consumerism and still be able to function in a modern world. We have always believed that striving for a more sovereign lifestyle would be more empowering than being reliant on fickle economic driven markets. Call it the pioneer spirit, but it brings about a greater sense of well being knowing that you can take care of yourself and your family in this ever changing world no matter what comes your way. We believe in having basic preparations for everyday living as you would have for insurance on your house or car. In our search to find self sufficient products for ourselves, we decided to offer our customers what we use for ourselves. Call it our insurance policy for the future. Welcome to our store and we hope that you feel better when you shop with a conscience!
We strive to carry a wide variety of quality products for our customers with a simple approach. We also want to keep our customers shopping experience simple and efficient without burdensome text and confusing options. If you're looking for a special item that you don't see, or you want a brand that we don't carry, just ask, chances are that we may be able to special order it. If you have a product that you would like to see us carry, let us know, we're internet shoppers too! We strive to be competitive and offer some of the best deals on the internet. We hope to continue offering these benefits to our customers and are constantly finding ways to pass on savings. Please check back with us often as we constantly have changing specials. . We don't sell anything that we wouldn't use for ourselves. Enjoy our store!
Customer satisfaction is very important to us. We want you to be totally satisfied with your purchase and we want your experience at PreparedPlanet.com to be as smooth and pleasant as possible which is why we offer a 10 Day Money Back Guarantee. If you are not completely satisfied with your purchase, you can return your item by contacting customer service by email or call 1-800-544-3533 for an approved RMA (Returned Merchandise Authorization) within 10 calendar days of product delivery. Please note: Food items cannot be returned or refunded, no exceptions. Returns without an approved RMA and expired RMA's after 10 days will be refused. Approved RMA items must be in their original, new, unopened, unused condition with no odors, visible markings, rips, tears or stains. All items must be received in resellable condition. If your item meets the aforementioned criteria, then contact customer service by email or at the above contact information. Your return must visibly display your RMA on the outside of the package or it will be refused. Please note that customers will pay for shipping costs of returned items. It is the responsibility of the customer to insure the shipment. We are not responsible for packages sent to us that are lost or damaged. After inspecting the returned item, a refund will be issued within thirty days for the cost of the item minus the original cost of shipment and will be subject to a 20% restocking fee or $15.00 minimum.
Orders, Returns & Exchanges
Please note: your credit card will be charged in full at the time of your purchase, even for delayed items. We attempt to inform you at the time of your purchase of an approximate delivery time to the best of our ability. Delivery times may be shorter or longer depending on the current market situation and due to unexpected delays and circumstances beyond our control. We are not responsible for any special compensation due to extended delays. If you feel there was an error in your order, please contact customer service at 1-800-544-3533 or email us within 7 calendar days. We will attempt every effort to correct your order. If you were shipped an incorrect item, preparedplanet.com will pay your return standard insured shipping. Please make sure you include your name, email address, and phone number with your order information and order date. If you wish to cancel an order after it has been placed there may be a 10% cancellation fee due to internal handling costs and procedures. If you are not satisfied with your order and would like to request a refund, you will be refunded the full cost of your item minus shipping costs and a 20% restocking handling fee (please read Our Guarantee above for further info) . If you would like to exchange your item, please inform customer service of your exchange preference within 10 calendar days. No exchanges will be received without an approved RMA. You will be charged shipping for any new exchange items plus any cost difference and return fees. If your order was damaged during delivery, incorrect, or feel there was an error in your order you must contact preparedplanet within 7 days of delivery receipt at 1-800-544-3533 or email us . If you would like to pay with a cashiers check or money order, please make payments to:PreparedPlanet to the address above. Please make sure that you include your item descriptions, price and quantity, any applicable shipping fees, and most importantly your name, shipping address and contact info. You can calculate your shipping fee by putting your items in the shopping cart and then click the proceed to checkout button. You can find your shipping cost in the drop down arrow. Your order ships once your check clears our bank. PreparedPlanet.com does not charge sales tax, except for Washington state reisdents. .
International & Domestic Shipping
NOTE: We currently ship International orders to Canada and American territories only at this time. Our shopping cart cannot calculate proper shipping charges to international addresses. If you are outside of our shipping boundaries, please contact us for a shipping quote.
All orders that ship from PreparedPlanet.com via USPS (US mail) or UPS. Please note that UPS does not ship to PO Boxes or Military Addresses. Shipments to Alaska, Hawaii and Canada ship USPS Priority Mail and usually cost more. Non mainland residents may be billed for extra shipping charges not included in original order. Please contact customer service for a shipping quote if you have any questions. Berkey orders ship within 24-48 hours of order processing with a signature required for delivery. Other orders are normally processed within 24-48 hours of order receipt unless it comes from one of our distributors, then processing time may be longer, this does not include transit and delivery times. Transit time is calculated from the time your order leaves the warehouse. Orders placed over the weekend will be processed the following business day. We try to accommodate shipping times that meet your needs. We offer economical shipping and for special circumstances, expedited shipping. Please contact us if you require expedited shipping. Due to the nature and size of some of our items, your address must be able to receive shipments. If you're in a remote location, please let us know as we may need to make special arrangements for your delivery. Special arrangements may also require extra shipping fees. PreparedPlanet.com also ships internationally. Please allow up to 5 days for processing International orders. International customers are responsible for all extra delivery charges, duties, taxes, customs fees or any other charges that you may incur for importing products into your country. Customs policies are different for every country and you should contact your local Customs office if you have any questions. Wrong addresses may result in shipping delays and added shipping charges. If your package is returned due to a incorrect address you will be charged extra shipping to re-ship your items. If your item was damaged during shipping, you must contact customer service within 7 days of receipt of delivery. You will be given specific instructions to best facilitate your item replacement or claim.
UPS TRANSIT MAP - estimated transit time from Tumwater, WA
Many of our products have specific instructions for warranty parts & service. Please make sure that you read all manufacturer warranty claims on your products. We attempt to make sure that every item that leaves our warehouse are defect free. Minor cosmetic blemishes that may occur during shipping and handling are not considered defects. If for some reason you feel your new product is defective, you must contact customer service at PreparedPlanet.com within 30 days. After 30 days the manufacturer warranty applies. You may opt to have a defective item replaced within 30 days. Please see our return policy above. PreparedPlanet.com does not service any warranties.
Privacy & Security
We want you to feel confident knowing that your shopping experience is completely private and secure. Our site is secured by DigiCert SSL utilizing 128/256 bit SSL encrypted secure socket layer thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure. PreparedPlanet is also PayPal verified which means that your security is increased by our banking and business being verified and authenticated by the highest standards, screenings and procedures. Your email address is never sold or given to third parties. PreparedPlanet.com will only contact you for order related purposes, if you contact us, or when we run specials or newsletters for our current customers. All newsletter email contact is permission based with opt out options.
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